How high-quality and functional the telemedicine software has become today and what problems in telemedicine have yet to be solved. We have collected IT experts’ views on the current state of telemedicine and the ability of telemedicine to evolve.

Joe Wilson, Senior Employment Advisor at MintResume

Benefits of Telehealth

1. Reduces the spread of illnesses/infections

Since consultations are done virtually, the spread of illnesses/infections can be reduced which is quite important now that we’re still in the middle of a pandemic.

2. Reduces costs for patients

Patients do not need to spend transportation fares in going to clinics/hospitals for checkups.

3. Easier accessibility

Most telehealth providers are available through mobile apps, which makes it more accessible for people.

4. Easier access to patient records

Most telehealth services provide e-prescription, e-medical certificates, e-laboratory requests, etc.

5. Availability of schedules

People can easily book appointments and reach a lot of licensed medical professionals at their most convenient time.


1. Telehealth services can only provide consultation for primary care.

2. Some people might not be able to adapt well to no contact medical checkups.

3. Telehealth services often require monthly or annual subscriptions, which might not be appealing to people.

4. Crashing of telehealth services due to demand

5. Data privacy of medical records

Since most telehealth services are through mobile apps, the confidentiality of patient records can be compromised if the mobile phones where the app is installed are lost or stolen.

Daivat Dholakia, VP of Operations, Essenvia

Telemedicine software isn’t perfectly functional, but it is great for allowing patient access to records, scheduling, lab results, bill payments, physician communication, e-signatures, and more. It is really helpful for both patients and physicians to have easy access to important information in one location.

Some doctors will use telemedicine to video chat with patients instead of having in-person appointments. This can be useful for patients who can’t come into the doctor’s office, but it’s not foolproof when it comes to diagnosis. For example, if a patient is a video chatting with their dermatologist about a skin rash, seeing it and diagnosing it virtually will not be as accurate as seeing it in person.

Ensuring data privacy and security when it comes to telemedicine is vital. If hackers are able to access patients’ personal records, that will be extremely dangerous and open up the software or even the physician to lawsuits.

Joe Brown is the CEO of Dear Doc

1. Healthcare providers can deliver the best care when they have powerful, intuitive tools. Our technology helps them work effectively within hospitals, connect remotely with patients, and conduct groundbreaking medical research. The result is care becomes more efficient, more personalized, and ultimately more humane.

2. Telemedicine allows doctors to give consultation wherever they or their patients are. And In case a patient can’t show up physically, they can meet with their doctor remotely.

3. Text-To-Pay automatically reminds patients of any past due to payments wherever they are And the Payment link allows patients to settle their bills online.

4. Fully customizable AI Smartchat that answers new and existing patients’ questions instantly and Missed Call AI ensures getting the patient’s information even if they call outside of business hours.

Devon Fata, CEO of Pixoul

How high-quality and functional is telemedicine software today?

In terms of basic functionality, most peoples’ experience with telemedicine software doesn’t go much beyond what would be possible in a basic Zoom meeting. While it’s possible to take basic vital signs with some platforms, and the technology exists for things like remote surgery, these present enough obstacles to make them impractical for regular use.


What problems in telemedicine this software cannot solve?

One of the core problems in telemedicine is the difficulty in distributing reliable, easy-to-use equipment in a way that doctors can perform useful diagnostics and treatments from a distance.

Should telemedicine software be carefully quality controlled?

While the most mainstream uses of telemedicine don’t present more technical problems than any other kind of software, more advanced applications absolutely need rigorous quality control procedures to ensure that they are safe and accurate.

How important is it to maintain patient privacy when creating telemedicine solutions?

Doctor-patient confidentiality is strongly protected by law, making it exceedingly important that any telemedicine software has strong privacy features included.

Hassan Usmani, the Tech Expert at YEELIGHT

Monitoring and Detection of Users:

In order to safeguard client privacy and confidentiality, I feel there is a critical area where healthcare security and privacy teams should concentrate their efforts: As employees adjust to the new normal, their identity activity patterns are drastically altered. As a result, potential attack routes have substantially changed. In order to adapt to the new reality and detect attacks, monitoring and recognizing new patterns of human and non-human identities must happen swiftly.

Leobit develops advanced technologies and solutions for customers in Europe and the USA. We create solutions for the automation of processes in various areas of business. If you are interested in how to make your business better, write to us.

We must learn to adapt swiftly and intelligently while the entire planet undergoes extraordinary change. New danger patterns will arise, but it’s critical to keep a close eye on all activity and access across IT systems. Organizations must be more attentive than ever before in preserving patient data privacy due to strict rules and ethical norms of behavior. It’s difficult to tell what’s new and what’s typical in the ever-changing data world from what’s hostile and hazardous. Healthcare businesses should evaluate their security posture and make sure they have the tools they need to effectively analyze and correlate events across their IT infrastructure and electronic records. They will only be able to detect any questionable trends and, as a result, secure patient data if they have access to the entire picture.

Harriet Chan, Co-Founder and Marketing Director of Coco Finder

The telemedicine software is striving to achieve few features to enhance its performance in the present situation. The software must be adaptable to low bandwidth and slow internet connection. Most hospital environments have poor network connectivity, and therefore optimal functioning of this tool in unfavorable surroundings helps the users to a great extent. More focus should be given to the audio and video quality of this software. Despite the challenges, it serves for the seamless scheduling of appointments and shares patient information between the systems. The software must store the patient details in an encrypted format to ensure the patient’s privacy. It must follow the security protocols and government guidelines to provide consistent service to the patients.

Alex Rector, Marketing Director at TheraPlatform

How high-quality and functional is telemedicine software today?

Telemedicine software has become an integral part of modern healthcare and is relied upon by healthcare providers and institutions around the world. The quality, like any software, varies, but there is no denying the functionality and irreplaceability of telemedicine.

What problems in telemedicine this software cannot solve?

The biggest shortcoming of telehealth software is that they are still limited to providing fairly routine medical care. Things like specialized diagnoses and care require physicians and patients to be face-to-face in the same room.

How important is it to maintain patient privacy when creating telemedicine solutions?

Patient privacy constitutes a fiduciary duty by healthcare providers. Most countries have laws regulating how patient data must be handled and stored, so a focus on privacy is important both from a business and legal standpoint from the perspective of the software provider and end-user, respectively.