Application Support and Maintenance

After the product release, start application maintenance and support to optimize your app solution, reduce the risk of crashes, increase data security, and more.

Application support and maintenance services

Application support and
maintenance for web and
mobile apps

...optimize your app solution, reduce the risk of crashes, increase data security, and more.

Application Support and Maintenance

Many enterprise or business owners believe than once an application or website is released, the software development process has finished. The truth is that for reliable and stable performance both mobile and desktop solutions require continuous testing, maintenance, and support. The released web or mobile application is only to some extent a finished product since it requires regular content and software updates, implementation of new features, and bug-fixing. The app market is so fast-paced that without the agile adaptation to its innovations, you will very soon start trailing behind your competitors. Application maintenance helps to stay in the game and ensure uninterrupted functionality of your mobile solution on any device.

Having delivered over 150+ web and mobile apps, Leobit covers the full application development cycle along with maintenance and support. We provide maintenance and support services both to the applications Leobit has developed from scratch and third-party legacy products. Leobit’s team relies on its considerable experience in Kotlin, Java, Swift, Objective-C, React Native, Xamarin, Ionic, and other app-related technologies to support native IOS and Android, hybrid, and cross-platform applications. We also offer development, testing, and support for web applications, including progressive web apps.

LEOBIT’S APPLICATION SUPPORT AND
MAINTENANCE SERVICES

Many of the applications which Leobit currently supports has been designed from scratch by our development team. Satisfied with the application requirements discovery, development, testing, and deployment stages, our clients continue to entrust us with the maintenance of their apps. However, we also have multiple projects where clients has contacted us with the request to optimize, upgrade, or improve a third-party existing application. Our developers also work the legacy solutions and have the relevant experience to maintain and fine-tune them in the future. Generally, the application support and maintenance services provided by Leobit fall into the following categories:

Application enhancement for Web and Mobile Apps

Application
enhancement

Leobit’s team can update the content of an existing application, develop custom app features, and optimize its performance. Our software development engineers process the user feedback and analytics data to achieve the highest app quality. Leobit can also help if your application isn’t working on the latest mobile devices taking immediate action to upgrade it.

Diagnostics and troubleshooting for better application performance

Troubleshooting

For those who struggle to identify what spoils their app performance and makes users uninstall the application, Leobit can conduct diagnostics, testing, and troubleshooting. We perform the root-cause analysis to fix the problem on a deep level and minimize the risk of similar occurrences. Our tried and tested methodology is suitable or native IOS and Android apps, cross-platform and hybrid applications.

web application migration process

Application
migration

This type of service Leobit provides to customers that need to migrate a legacy application to another environment. The migration process is impossible without experienced professional support since applications are usually designed for specific platforms and have limited portability. Original and target environments always differ. Leobit’s software engineers can recommend an optimal migration strategy and successfully perform the migration.

application maintenance service

Maintenance
consulting

In case your enterprise runs an app but doesn’t know how to maintain and support it cost-efficiently, Leobit’s team can define the most effective approach for your case. We can also review the existing code and conduct business analysis to provide a more detailed maintenance strategy based on long-term prospects.

application post-release support:
advantages overview

You may have noticed that the leading application providers are constantly sending update requests to your mobile device. This means that they care about the quality and stability of the provided services and want to continue improving them in the future. In case you have finished software development and released a web or mobile application, this is definitely the practice to borrow. Application support and maintenance is a sure way to increase customer retention with constant content updates, improved user experience, and enhanced security. Professional software development engineers will continue monitoring your app performance taking remedial actions to avoid technical glitches and crashes. Moreover, the engaged developers will know your application in and out and will promptly implement additional custom features if necessary. With Leobit’s application support and maintenance services, your company gains the following advantages:

1.Stable
application
performance

Application support and maintenance includes preventative measures designed to avoid chashing, freezing, and other technical problems. Software development engineers regularly receive user feedback and can promptly implement the necessary changes. Besides, they can prioritize the requested modifications focusing on those that are the most critical. Continuous application support and testing allows eliminating clone or dead code and keeps the application compatible with updated operational systems. This ensures uninterrupted performance of the application and reduces the risk of failure.

2.Enhanced user
experience

After any web or mobile application is released, additional user feedback is inevitable. Be ready that your newly acquired clients will point to all unapparent flaws in the performance, interface, design, and functionality. At this point, professional app maintenance and testing will help you process the reviews and define which of them must be taken into account. As a result of the minor development and design changes, the UX of the application may considerably improve.

3.Reduced app
complexity

Optimization is one of the key components of post-release support. Developers will update the web or mobile application to make it faster, more convenient, and light-weight. Remember that users prefer responsive apps with low battery usage and intuitive design. Besides, by simplifying the system, your company will reduce software maintenance expenditures in the future.

4.Data
security

An experienced support and maintenance team will manage all database and system error messages immediately fixing any problem. This will help you prevent data breaches and strengthen the security level of the application. Continuous application support is particularly crucial for the applications that process personal user data, including the apps related to finances, healthcare, ecommerce, and other relevant industries.

5.Competitiveness

Since it’s very difficult to come up with a unique mobile solution, your business will have to compete. Application support and maintenance allows you to quickly implement new features, update content, and fix bugs to meet the highest market standards. Modern users are looking for seamless applications and don’t forgive technical glitches, outdated solutions, and other post-development flaws.

Why Leobit for application
maintenance and support

Relevant
experience

Leobit’s team has delivered high-performance web and mobile apps for various industries, including healthcare, ecommerce, retail, fitness, and others. We are experts in web and mobile application development, testing, and maintenance. Our software engineers are well-aware of all the pitfalls awaiting you after the app release and know how to prevent and eliminate them.

Full-stack
services

We cover all phases of the software development cycle, from requirements discovery to testing and post-release maintenance. Leobit’s application maintenance services are suitable for apps created by our developers and third-party products. Receiving an application maintenance request, our specialists promptly diagnose the problems and prioritize the customized troubleshooting steps. This helps us align application performance and functionality with the exact business needs of our clients.

Technical
expertise

Leobit specializes in web and mobile app development and hires experts with Kotlin, Java, Swift, Objective-C, React Native, Xamarin, Ionic, and Apache Cordova expertise. They use leading technologies to design native IOS/Android apps with broad functionality and PWA products.

Standard
compliance

Leobit follows Human Interface Guidelines as well as IOS, material design, and web material design guidelines to create convenient and popular applications. We rely on this knowledge to upgrade existing apps during the maintenance and support stage. Leobit’s team knows how to convert user feedback into new powerful features that improve app performance and usability.

Collaboration models

Dedicated team

Project Duration (month):

12+

Team Involvement:

Full time

Best Scenario:

Team Extension /
New Team

Trial Period (month):

1

Cost:

Monthly budget

Time and
material

Project Duration (month):

0.5+

Team Involvement:

Part time

Best Scenario:

Additional expertise
(DevOps, UI/UX, Architect, QA
Lead, BA, Embedded)

Trial Period (month):

-

Cost:

Monthly retainer

Fixed
price

Project Duration (month):

1-3

Team Involvement:

Scope-related

Best Scenario:

Detailed requirements
& specifications

Trial Period (month):

-

Cost:

Cost based on estimates

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