Leobit
Lviv, Ukraine, August 2025 – Leobit, a .NET, AI, and web application development company, is thrilled to announce that it has been honored with a Silver Stevie® Award in the Customer Service Department of the Year category at the 22nd Annual International Business Awards® (IBAs). This marks the second year in a row that Leobit’s customer service has been recognized on the global stage.
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2025 IBAs received nominations from organizations and individuals in 78 nations and territories.
Stevie Award winners were determined by the average scores of more than 300 executives worldwide, who participated in the judging process in May – July. Companies were evaluated in a number of categories for achievement in thought leadership, technology, sustainability, management, marketing, customer service, human resources, and more.
Customer service award categories were established at the beginning of 2023 to recognize achievements in all customer service functions. This year’s Customer Service and Support Awards Judging Committee was chaired by Dennis Reno, an executive leader with over 20 years of experience in the SaaS technology sector. The committee also included executives and senior professionals from organizations such as PwC LLP, IBM, and Google.
Judges recognized Leobit with a Silver Stevie® Award for the second consecutive year, emphasizing its high CSAT and NPS scores, exceptional client loyalty, the company’s AI-driven approach, operational maturity, and strong technical expertise.
Leobit is deeply committed to client success. Beyond delivering full-cycle software engineering services, Leobit acts as a strategic partner – offering expert consultations and sharing project management best practices. This approach allows us to build long-term customer relationships, develop complex, reliable solutions, and implement effective processes that drive the best results for the clients’ projects.
Leobit’s customers consistently highlight the company’s ability to exceed their expectations in software development, communication, and timely delivery. It is reflected in high CSAT and NPS scores, numerous customer testimonials, as well as a 4.9/5.0 rating on Clutch.
Leobit continuously explores emerging technologies and opportunities to strengthen its tech expertise, expand service offerings, and better cater to customers’ needs. One of our key focus areas is artificial intelligence, which has driven the development of several AI-powered solutions built on top of the company’s corporate LLM to enhance customer service and internal efficiency.
Among such innovations is Leo, an AI/LLM-powered sales email auto-response solution. It processes incoming client emails and website form submissions, generating accurate, context-aware, and personalized replies within minutes. Leobit has also developed Leora, an AI-powered sales assistant that understands both spoken and written requests, enabling natural, conversational interactions with users. Trained on Leobit’s internal data, Leora can intelligently respond to customer queries by referencing relevant cases, technologies, and industry-specific knowledge.
Leobit presented Leora at the conference in Finland, where visitors could explore her capabilities. With its immense potential to enhance the website visitors’ experience, Leora will be available on Leobit’s website soon. It will allow prospects and customers to quickly get the information they need without delay or manual search.
