Multi-Role Healthcare Service Booking System

Cross-platform software development for Healthcare Startup

ABOUT
the project

Client:

Healthcare Startup

Location:

United Arab Emirates/UK

Company Size:

11-50+ Employees

Industry:

Healthcare

Solution:

Cross-platform App

Services:

Custom Software Development

Software Development for Startups

Technologies:

ASP.NET MVC (Razor)

Azure

Bootstrap

CSS/HTML

Entity Framework

JavaScript

jQuery

MS SQL

SignaIR

WEB API

Xamarin

A cross-platform appointment booking and patient management solution. The app allows users to book hospital appointments, message doctors in real time, and pay for appointments. The app also offers an efficient search engine where users can apply diverse filters to find the most fitting clinics and medical professionals and read necessary information about them.

For our team, it was a perfect example of a successful SCRUM project. We broke all the work scope into sprints, ensuring great development flexibility and speed. As a result, our team managed to develop a complex cross-platform development solution with a multi-role design in short terms. After that, we had enough time for feature optimization and app stabilization, ensuring the excellent quality of the final product.

Igor Leshkevych

Tech Lead of the Project

Customer

Our customer is an international startup involving stakeholders from the United Arab Emirates and the UK. The customer wanted to take a niche in the healthcare industry by creating an efficient cross-platform application that enables users to book appointments in the hospitals of different countries.

Business Challenge

The customer had a vision of a platform they wanted to implement, but they had issues with ensuring its multi-role design and implementing some other critical features available across different devices. They wanted experienced specialists to handle all the stages of the software development lifecycle and create an efficient cross-platform solution that supports different roles with distinctive sets of functionality.

Why Leobit

The customer wanted to build a solution on the top of Microsoft’s tech stack. That’s why they were attracted to our strong expertise with .NET and other Microsoft technologies. The client also wanted to work with a team with solid experience in cross-platform app development, and we were ready to provide them with the required Xamarin specialists.

Project
in detail

Our team handled all the basic stages of the software development lifecycle, starting from project initiation and ending with a successful product deployment and release.

Project Initiation

We started by gathering the customer’s requirements and came up with the vision of the solution’s architecture that would ensure a multi-role logic. In particular, we planned the functionality of different user roles, namely, a patient, a clinician, and an administrator. We also provided the customer with early design prototypes. Much attention was paid to creating different UI/UX designs for different user roles. The most critical technology stack decisions were also made during this stage. In particular, .NET was chosen as the primary back-end technology, jQuery was chosen for building the app’s front end, and Xamarin was chosen for cross-platform development. We also decided to use Scrum and planned project sprints that would ensure flexibility, which is especially important for startup software development.

Building a multi-role system

The most critical part of the project was implementing the app’s multi-role logic. We used Xamarin for cross-platform application development and distributed the roles across different versions of the app. A mobile app involving patient functionality, such as appointment booking, payments, and searching for clinics/clinicians, was aimed at running on iOS and Android devices. A solution’s web version was built for admins and clinicians. Clinicians can use it to manage bookings, clinic dashboards, their personal profiles, and interactive calendars. An administrator role allows admins to manage app permissions and configurations. It also provides analytical insights on various application statistics.

In-depth functionality optimization and app deployment

Our team continued to optimize some crucial application features. In particular, we implemented an in-app messenger allowing patients to communicate with the clinics and clinicians. We also tuned up the solutions’s search engine to provide more suitable information as per patient demands. Other vital tasks during this stage involved integration with Stripe, serving as an app’s payment system, and configuration of push notifications for both iOS and Android. Upon completing all the basic app functionality, we optimized, tested, and successfully deployed the product.

Cross-platform software development for Healthcare Startup landscape

iOS and Android App Version for the Patients

Xamarin allowed our team to share the same codebase across different devices, which significantly boosted the development speed. Patient functionality is, primarily, aimed at iOS and Android devices. It provides users with the following features:

Convenient registration flow

Interactive clinic/clinician search provides users with clinic details, clinician details, clinic specialty details, and images

Appointment booking feature

Payment functionality achieved through the integration with Stripe

Real-time chat for communication with doctors and clinics.

Web Platform Role for Clinics and Clinicians

The solution's web platform is, primarily, aimed at clinics and clinicians. It provides them with efficient patient management functionality. The primary features available to the users with such roles include:

Registration flow

Clinician profile management, supplied with the ability to store and present appointment records

Appointment management supported with an interactive calendar

In-app chat for patient and admin communication.

Web Platform Role for System Administrators

The app's web version also offers functionality for system administrators. An administrator can:

Invite clinicians to the system

Manage their profiles and manage bookings, if needed

Manage a clinic dashboard

Message with patients and clinicians

Review app statistics using features acquired through the app integration with Zoho.

Cross-platform UI/UX Design for Different Roles

Our team also handled the development of the app's cross-platform UI/UX design. We started with some prototypes that were approved by the customer and continued by implementing convenient designs for different user roles. Much attention was paid to implementing convenient and understandable mechanics for different user roles. We also developed push notifications to be adaptable to the upcoming iOS and Android updates. Our designers also paid much attention to creating an interface for the user-friendly search engine available across different roles. The main difference between the roles lies in the available search filters.

Cloud-based Architecture

We leveraged Azure to create a cloud-based solution that can be easily adjusted to different data loads. Besides, the cost-efficiency of the cloud allows the customer to pay only for the amount of compute resources consumed. Azure also provides excellent system flexibility, allowing the expansion of the solution with new features through integration of other services and tools from Azure's stack. This cloud-based app is also open for integrations with third-party services, such as Zoho and Stripe.

Technology Solutions

A cross-platform app built with Xamarin, which supports different user roles available on iOS, Android, and web
Cloud architecture based on Azure, which provides excellent scalability, manageability, and cost-efficiency
Functionality enhanced through several integrations, such as Stripe used for in-app payments and Zoho aiding system administrators in analyzing statistics

Value Delivered

The client received an innovative platform for patient-doctor interaction supporting a variety of real-time communication & connection tools
The solution offers a simple booking process of hospital appointments via phone or browser
A diversity of useful appointment management features, such as in-app messenger, interactive search engine, in-app payments, etc.
A multi-role logic providing the necessary features to patients, clinicians, and software administrators