Delivery Manager

Apply if you are a person full of sense: common sense, sense of urgency, sense of humor, sense of senseless (apathy to senseless).

The Delivery Manager will report to the VPD and CEO and will have PMs/PCs as direct subordinates. Based on the meeting of the KPIs defined in 12 m, the DM may be promoted to Delivery Director.

Requirements:

Ten-year working experience in IT outsourcing
Four-year working experience in management positions
At least one year of proven experience as a Project Manager of fixed-price projects
Strong managerial profile, sales orientation, strong analytical skills
Strong communication & negotiation skills
Exceptional emotional intelligence
Excellence in applying the PMBoK principles and best practices from SDLC, Agile & Scrum
Previous experience in the role of QAL/TL/PL/SA (would be a plus)
Bachelor’s degree or higher in business, computer science, or similar
Level of English: Upper-intermediate (at least)

Responsibility:

Ensuring delivery excellence and high-quality of software outsourcing services (CSAT, product quality, process quality, project management quality, people quality, and tools maturity)
Ensuring the attainment of the projects’ profitability indicators
Achieving the strategic goals translated into KPIs for the role
Facilitating growth and development of existing accounts as well as onboarding the new accounts
Ensuring high client satisfaction for all accounts
Establishing appropriate and efficient business relations with all clients
Ensure hiring top talents that possess relevant skills for the implementation of the whole project or some of its tasks
Assisting with the search of full-time and part-time resources to implement the project
Keeping employee turnover at a low level (less than 10%) on all relevant accounts. Assuming responsibility on hiring and firing
Contributing to the inspiring environment for employees’ development, increasing their motivation, loyalty, and involvement in order to ensure that Leobit becomes one of the most coveted workplaces in Lviv in the field
Collaborating with functional offices (SDO, QMO, RnD, Sales, Marketing, HR) and ensuring their compliance with the delivery strategy
Ensuring that the processes are well-defined, documented, and monitored
Being able to act as an interim project manager on key accounts (in exceptional circumstances)
Leading new project launches, taking ownership of pre-sales activities, and driving the development of project proposals
Defining and controlling the key project health indicators for all projects
Monitoring the efficiency of PM/PC on the relevant projects
Mentoring and managing professional development of the PM/PC
Developing accounts and teams within the assigned delivery unit (50-100 people) according to KPIs defined (CSAT, ESAT, Revenue, GM, Turnover, 360 review, personal goals, etc.)